Gastech Services Ltd – Company policy

These policies are to be read in addition to and apply in conjunction with Gastech Services Ltd Terms of Service. These policies in no way detract or contradict any part of Gastech Services Ltd Terms and Conditions (available at the foot of our website and on request)

 

Call out costs and charges

Rates

Hourly rate is charged from $75 – $85 + GST for plumbing/gas-fitting work.

There is a minimum charge of one hour for any job where our technician(s) have turned up onsite for a scheduled job. This applies regardless of whether any work is completed on site. Our time charged starts when we leave our workshop and ends when we return to it. The charge is for our time and is not reflective on whether our technician is travelling or on site. Gastech Services Ltd vans are tracked meaning you can be sure we are only charging you for the time allocated to you. Should we make the call that a 2nd technician is required on site for health & safety reasons that technicians actual time on site is charged out.

 

Part costs

If parts require replacing, we will advise the client and provide a quote to supply and install before proceeding. This will be handled as another job and the original call out will be invoiced. The cost for parts will be invoiced on quote acceptance and ordered on receipt of payment. If the client decides not to proceed with the recommendations made by the technician, Gastech Services accept no responsibility for any failure of the appliance following any temporary fix undertaken whist on site.

 

Collecting Materials

Time is chargeable for collecting materials for jobs. If tradesman is required to leave the site to collect further materials for a job, then all time is chargeable from the time we leave the site until we return.

 

Vehicle charges

Our vehicle charge relates to vehicle running costs and are applicable to every job.

  • City Centre – $30 + GST
  • Rural Tauranga, Omokoroa & Te Puke – $35 + GST
  • Katikati – $40 + GST
  • Waihi/Waihi Beach – $45 + GST

 

Not Included:

The following are not included in any job unless a PC Sum for a subcontractor has been provided in a written quote:

  • Electrical work
  • Building work
  • Alterations or decorating
  • Landscaping

 

Materials, rubbish removal:

General job rubbish/packaging will be removed by the technician on job completion. Larger items that require payment to dispose of will incur a cost to the client.

 

Servicing Costs

  • Fire – $183 + GST
  • Central & ducted heating – $183 + GST
  • Wall heater/Energy saver – $90 + GST
  • Infinity water heater – $100 + GST
  • Gas Hob/Cook tops – $85 + GST

If parts require replacement we will advise the client and provide a quote to supply and install before proceeding. This will be handled as another job and the original call out will be invoiced. The cost for parts will be invoiced on quote acceptance and ordered on receipt of payment.  If a client decides not to proceed with the recommendations made by the technician, Gastech Services accept no responsibility for any failure of the appliance following any temporary fix undertaken whist on site.

 

Cancellations – for call out or service jobs

A service or repair job can be cancelled at no cost to the client as long as the office is notified via email 12 hours before the appointment is booked for. If a plumber or gas fitter is booked and attends the site and for any reason outside of our control cannot proceed with the scheduled job a minimum charge will apply.

 

Normal Hours of Business

Normal business hours are 8.30am to 5.00pm Monday to Friday (excluding public holidays).

 

After Hours Charges

After hours’ rates apply for any job attended before 8.30am and after 5pm weekdays and at any time on a Saturday or Sunday. The minimum charge for any job, plumbing or gas fitting after hours is $127.50 + GST and this includes the first hour of labour. The hourly rate is then $105 + GST per hour. Standard vehicle charges apply.

 

Public Holiday Rates

Public Holiday rates apply for any job attended on a New Zealand Public Holiday. The minimum charge for any job, plumbing or gas fitting is $280 + GST and this includes the first hour of labour. The hourly rate is then $170 + GST per hour. Standard vehicle charges apply.

 

Quoted work

Plans and specifications:

We shall be entitled to rely on the accuracy of and shall not be obliged to check any plans, specifications and other information supplied by you. We shall bear no responsibility for any goods supplied by the Customer in compliance with those plans and specifications Any fees quoted are determined at the time they are provided to you and based on the information provided at the time. Any variation to these specifications may result in additional charges. Written instructions and specifications are preferred and we shall not be held liable for errors and omissions arising from an oversight or a misinterpretation of verbal instructions. GST is applicable to any work, services or materials provided by Gastech Services (Tauranga) Ltd

Risk:

All goods and materials are at your risk while on your premises or premises under your control. Any loss arising from theft, destruction or damage from whatever cause shall be borne by you.

 

Installation:

You shall give us access to the site and if applicable provide proper facilities for carrying out the work including use of any existing builder’s scaffolding. You shall inform us of any hazards in the workplace to which we may be exposed in working on your premises.

 

Job cancellation/postponement.

We reserve the right to cancel or postpone a scheduled job due to the following unforeseen circumstances:

  • Unsuitable work conditions – If a technician deems a property or situation at said property a risk to himself or others.
  • Emergency call out.
  • Technician illness.
  • Weather conditions that Gastech Services Ltd consider is a violation of their health and safety obligations.

 

Underground Locations

Prior to Gastech Services Ltd commencing any work the client must advise us of the precise location of all underground services on the site and clearly mark the same. The underground mains & services the Client must identify include, but are not limited to, electrical services, gas services, sewer services, pumping services, sewer connections, sewer sludge mains, water mains, irrigation pipes, Telstra cables, fibre optic cables, oil pumping mains, and any other services that may be on site. Gastech Services Ltd accepts no responsibility in respect of all and any liability claims, loss, damage, costs and fines as a result of damage to services not precisely located and notified  to us prior to the job starting.

 

Time Completion:

We will complete the work within a reasonable time and will endeavour to meet any target date you make known to us. Should it be necessary to work outside ordinary working hours to meet your completion target or due to any other circumstances outside our control, you shall be liable for any extra cost incurred.

 

Consents:

You are responsible for obtaining any consent or other authority necessary for the work.

 

Privacy:

We reserve the right to display and disclose to clients finished work, photos of work in progress and photos finished work for marketing purposes. We also reserve the right to display our name, a link and/or associated branding within the finished product.